MOM SQUAD MEMBERSHIP FAQS
What is included in the Mom Squad Monthly Membership?
• Exclusive Embroidered Tee (sold only as part of the membership)
• Free Gift (examples: LMSS socks, sticker packs, keychain, etc.)
• Cute Printed Quote (seasonal or motherhood, printed on 4x6" cardstock)
• Free Shipping on your Mom Squad Membership Orders (USA Only)
How much is it?
• $33.99 per month.
How do I access my account?
You have access through this link, which will send you an email with an exclusive link to your customer portal. You have full control over your subscription and can change it with the click of a button!
When will my card be billed and when will my order ship?
You will first be charged on the day you subscribe, and then on the 20th of every month following. Your order will ship on the 1st of the following month. (Example: Auto charge on September 20th will be shipped on October 1st.)
How do I skip a month or cancel my membership?
After you become a member, you will have access to your member portal where you can skip a month or cancel your membership at any time. We are all about transparency here! You will find your member portal link on the homepage of our website.
What day of the month do I have to sign up by?
You need to sign up by the 20th of the month in order to receive your box at the beginning of the following month. If you order after the 20th, you will receive your order after the following month. (Example: If you place your order on September 21st, your box will be shipped on November 1st.)
How do I see the next month's membership items before they ship?
You will get an email one week before your order processes with the details of next month's items. We will also have it on our website, and posted on social media.
Membership shirt details?
• The tees included in the membership are our standard LMSS unisex tees.
• This subscription is meant for mamas! We are not offering kid sizes at this time.
• They are embroidered and exclusive to the membership. They are not available anywhere in the shop, and will be available for only one month.
•You can select your shirt size and neck style (v neck or crew neck)
• The color of the shirt will be predetermined and will not be customizable.
• Most of the shirts will be Mama or Holiday themed.
• You will be sent the same size and neck style every month that you selected upon signup. If you want to change your shirt size or neck style, you will need to cancel your membership and re-register.
What if I order other items with my membership?
It is strongly recommended that you purchase your membership separately from all other items in the shop. If you order other items with your membership, your entire order will be put on hold until the membership order is ready to ship on the 1st of the following month. You will not get free shipping on your other items if you decide to purchase them at the same time as your membership. Once you sign up for the membership, you'll be auto-billed every month and will not need to sign up again.
What is the return policy on Membership items?
All membership items are final sale. All subscription changes or cancellations must be done before your autopay on the 20th. After your card has been charged, we are unable to cancel your order for that month. Membership items cannot be returned or exchanged.
Email firstname.lastname@example.org for customer service inquiries.